Max Factor Kohl Pencil

Returns Policy

✅ Eligibility for Returns You may request a return if: The item is defective, damaged, or incorrect. The item is unused, unworn, and in its original packaging. The request is made within 14 days of delivery. 📌 Note: Items not in their original condition, or returned after 14 days, will not be eligible. 🔁 Exchanges We are happy to offer exchanges for eligible items. Exchanges are available for a different size, color, or replacement item (based on stock availability). If the requested exchange item is unavailable, we will issue a refund instead. Exchange requests must be made within 14 days of delivery..

Shipping

📦 1. Order Processing All orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day. Once your order is placed, preparation begins immediately to ensure fast dispatch. 🚚 2. Shipping Options & Delivery Time We currently offer two delivery options across the United Kingdom: Standard Delivery (3–5 Business Days) £1.99 for orders under £20 FREE for orders over £20 48-Hour Express Delivery (2 Business Days) £3.99 for all orders 📦 Delivery time is calculated from the day your order is shipped (excluding weekends and public holidays).