FAQS

Frequently Asked Questions (FAQs)

1. How long does delivery take?

Our standard delivery takes 3–5 business days. If you need your order faster, you can choose 48-hour delivery at checkout.

2. How much is the delivery charge?

  • Standard Delivery (3–5 days): £1.99 for orders under £20

  • Standard Delivery (3–5 days): Free for orders over £20

  • 48-Hour Delivery: £3.99 for all orders

3. Do you offer free delivery?

Yes! We offer free standard delivery on all orders over £20.

4. Do you deliver internationally?

At the moment, we only deliver within the United Kingdom. We plan to expand internationally soon!

5. How can I track my order?

Once your order is dispatched, we’ll send you a tracking link via email so you can follow your parcel’s progress.

6. What happens if my order is delayed?

If your order hasn’t arrived within the expected time, please contact our support team with your order number, and we’ll investigate immediately.

7. Can I change my shipping address after placing an order?

Yes, if your order has not been dispatched yet. Please contact us within 12 hours of placing your order to make any changes.

8. What should I do if I receive the wrong or damaged item?

We’re sorry for the inconvenience! Please reach out to our support team with your order number and a photo of the item, and we’ll resolve it as quickly as possible.